1. Definitions
All the references to “you, your and buyer” means you. “We, us, our and Seller” means Grays Inc. Ltd. “The “site” or “the website” means www.vsv.mu. “Product(s)” refers to the goods that can be purchased on the website.

2. Introduction
This site is operated by Grays Inc. Ltd, a Company, bearing registration no. C06061754, incorporated under the laws of the Republic of Mauritius and having its registered office at Beau-Plan, Pamplemousses, 21001, Mauritius.
These Terms and Conditions form a contract between you and Grays Inc. Ltd in respect of the delivery of goods by us (Grays Inc. Ltd) to the address that you have designated. We strongly recommend that you read these Terms and Conditions carefully. Any concerns you may have about these Terms and Conditions should be raised with us before we deliver the goods to you.
We reserve the right to amend the Terms and Conditions set out here at any time with or without prior notice to you. The amended terms will automatically apply from the date of posting. If after having read and for any reason you do not agree or cannot abide by these Terms and Conditions, including our Privacy Policy, please exit the site immediately.
By purchasing on the site, these Terms and Conditions shall apply and you agree to accept such Terms and Conditions. (The “Terms and Conditions”).

3. About You
To use and order on the site, you must:
i. be of legal drinking and smoking age (18 years old).
ii. have a credit card that we accept when purchasing on the site if you settle the amount using the credit card option.
iii. be authorized to use that credit card (the card should be either in your name or you should have the permission of the owner to use it).

4. Registration

i. To purchase a product, you must create an account on our website.
ii. When creating an account, you must provide accurate and complete information about yourself. You are solely responsible for ensuring that details submitted to us when ordering any product are correct.
iii. You agree to update your information when necessary to maintain its truth and accuracy.
iv. You are entirely responsible for maintaining the confidentiality of your account information, including your password. You are responsible for any consequences of unauthorized access to your account due to your disclosure of your account information to any third party.

5. Prices

i. All the prices listed on the website are in Mauritian Rupees (Rs), unless otherwise indicated.
ii. The price of the goods is as per our current price list (effective as from April 8, 2020) and at the date we accepted the order or such other price as we may agree in writing. Our prices shall remain valid as long as our current pricelist is not subject to any price/legislation amendments or any fiscal fluctuations out of our reach.
iii. Prices and charges include VAT at the rate applicable at the time of the order.
iv. The site contains many products. It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced. If we discover an error regarding the price of any product you have ordered with us, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to get in touch with you, we will treat the order as cancelled and you will be reimbursed.
v. From time to time, we may feature promotions or offers on the site. Each offer shall be subject to its own express terms.

 

6. Order and Payment

i. You will have the opportunity to review your order at any time while you are shopping and before you checkout.ii. ii. Delivery is free for orders above Rs 5,000 (VAT Inc.) A delivery fee of Rs 300 will be applied for orders under Rs 5,000 (VAT Inc.).
iii. After placing your order, you will receive your receipt by email. Please keep your receipt as it constitutes a proof of payment.
iv. Payment for Goods must be on Grays Inc. Ltd. account as mentioned hereafter.
OPTION 1: JUICE – 57325434
OPTION 2: INTERNET BANKING
– BANK ACCOUNT: 000330506870
– CURRENCY: MUR
– BANKNAME:THEMAURITIUSCOMMERCIALBANK
– IBAN: MU96MCBL0933000000506870000MUR
– SWIFT CODE: MCBLMUMU
OPTION 3: CREDIT CARD

 

7. Delivery and Collection

i. Our aim is to deliver your purchase within three (3) working days of your order subject to the product availability.
ii. Attempt will be made to meet the estimated delivery time quoted at the time of the order but we cannot be held responsible for any delay, which may be subject to variation beyond our control.
iii. You are responsible for checking the condition of the goods delivered and must highlight any issues to the delivery team when the goods are delivered and note them on the ‘Delivery Acceptance Form. Please notify our delivery agents of any damage to property or to the goods that you believe may have occurred during transportation and handling of order. You may send your report in writing or by email with photographic evidence within 48 hours of delivery. We shall not consider any claims made outside this period.
iv. It is your responsibility to ensure that delivery can be made to the address that you specified. You should ensure that there is an appropriate access to the delivery address, and such access must allow for a van to reach the delivery address.
v. We request that an adult be present at the time of delivery for reception of the goods.
vi. If delivery cannot be made due to an incorrect address, a re-delivery may be proposed for an additional fee of Rs 500. We shall contact you to arrange for a new delivery date.
Our deliveries are scheduled during weekdays and a confirmation will be given to you at the time of purchase. Our delivery team will endeavor to call you at least one hour before arriving at your address.

8. Cancellations

We do not accept cancellations except due to unforeseen circumstances and at the discretion of the Management.

9. Products

We endeavor to ensure that the information provided on the products are accurate. Where a depiction or image of a product/packaging is shown to the buyer, the parties hereto accept that such depiction or image is representative in nature only.
All products displayed on our website are subject to availability. We will inform you by email if a product you have ordered is not available.
We reserve the right without prior notice to withdraw or cease any or all the products on our website.

10. Liability

We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Intellectual Property

Grays Inc. Ltd owns or is an authorized user of all trademarks, service marks, design marks, patents, copyrights, database rights, image rights for photographs contained on the site and all other intellectual property appearing on or contained within the site including but not limited to the page design and layout and the source code. Any unauthorized use of any materials contained on the website may violate copyright laws and trademark laws. You are welcome to print hard copies of material from the site solely for your lawful, personal and non-commercial use. All other copying in whatever form, whether electronic, hard copy or any other format or use for commercial purposes without our prior written consent, is prohibited. All other rights are reserved.

12. Privacy

Your privacy is critical to us. We respect your privacy and comply with the applicable Data Protection laws with regard to your personal information.
– We are a data controller of the personal data we process in providing the goods to you;
– We process that personal data to enable the commercial transactions between the client & Grays Inc. Ltd. only
– We will comply with our obligations imposed by the Data Protection Act;
– Before or at the time of collecting personal data, we will identify the purposes for which information is being collected;
– We will only process personal data for the purposes identified;
– We will respect your rights in relation to your personal data; and
– We will implement technical and organizational measures to ensure your personal data is secure.
For any enquiries or complaints regarding data privacy, you can e-mail us at customerservice@grays.mu

13. Safety sanitary precautions

COVID-19 has changed the world and our way of life overnight. And in these uncertain times, it is even more important for businesses like ours to stay in business; to continue to provide goods and services for our communities. We are following recommendations from the World Health Organization (WHO) as we strive to help protect our customers and our delivery agents.

As such, we have taken a variety of actions, including:

i. Educating delivery agents about the virus and sharing resources on how to keep the workplace clean;
ii. Encouraging team members to use good hygiene practices, including frequent handwashing;
iii. Sanitizing our delivery goods;
iv. We are closely monitoring our delivery agents’ health and seek immediate medical attention should they develop flu-like symptoms;
v. Any delivery agent who reports or displays flu-like symptoms will be asked to stay home;
vi. To prevent spread of COVID-19 during deliveries, delivery agent shall maintain a social distancing of one (1) meter.